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Deze vacature bestaat helaas niet (meer).

Customer Service Front Office

Start People Breda XL

Vacancy number

Do you have excellent communication skills? Are you fluent in Dutch and English Then read on!

For an International Pharmaceutical company we are looking for a new Associate Customer Service Front Office with focus on the Dutch, English and French language. While working for the Customer Service Department you are the first line contact for Customer/Sales Offices, customer creation, credit / debit / return orders, complaints and Track & Trace activities.

Your main responsibilities will be:

  • Be a unique first point of contact for customers, affiliates and Local Service Providers (LSPs);
  • Ensure optimal internal and external customer satisfaction in line with Amgen’s policies and procedures;
  • Ensure compliance with SOX & GMP regulations;
  • Develop and maintain good relationships with internal/external customers (like affiliate, physician, pharmacist, wholesaler, hospital, distributor), other ABR departments and LSPs;
  • Discuss, accept, enter and follow up on customer service complaints;
  • Appropriately solve administrative issues;
  • Handle and resolve service/transport issues (including track & trace);
  • Provide departmental support upon request.

Sounds interesting? Then apply now!

Our new Associate Customer Service Front Office meets at least the following requirements:

  • MBO 4 education or higher;
  • Minimum 1 to 2 years of related experience in customer service or sales;
  • Business level in Dutch, English;
  • Ability to shift between tasks in a dynamic environment and work within diverse, international group of people;
  • Experienced in working with automated systems (computer bases business systems) like MS-Office;
  • Excellent communication skills;
  • Customer and service focused.

If you do not meet these requirements then we can't take you application into further consideration.

The organization discovers, develops, manufactures and delivers innovative human therapeutics. A biotechnology pioneer since 1980, the organization was one of the first companies to realize the new sciences promise by bringing safe and effective medicines from lab, to manufacturing plant, to patient. The company's therapeutics have changed the practice of medicine, helping millions of people around the world in the fight against cancer, kidney disease, rheumatoid arthritis, and other serious illnesses. With a deep and broad pipeline of potential new medicines, the organization remains committed to advancing science to dramatically improve people’s lives. The mission of the organization is to help patients. Every day they work to improve the lives of seriously ill people. They do this through groundbreaking scientific research, the development of effective medicines and their focus on the outcome of treatment.

You will work for the location in Breda.

  • Valuable experience for the rest of your career;
  • A challenging fulltime position for 40 hours a week;
  • You will start with a contract for 1 year, which might be extended if everything goes well;
  • The salary for this position is between €2.400,- and €2.800,- gross per month, based on knowledge and experience.