Application Management / Customer Service parttime

  • Enschede
  • MBO
  • Salary indication €10-10
  • 32 Hours per week
  • Parttime
  • #6246000202

About the job

A unique opportunity to combine your application management skills with adding value to the customer experience!
Applicatie beheer
#ICT#customer service#klantenservice#IT#applicatiebeheer#support#parttime#vast

Job requirements

What will be your job?
You will be the application mgt. officer within the Customer Support Centre. The Customer Support tools manage e.g. call, email, chat routing/answering via customized workflows and business rules. Your colleagues will be customer support representatives. They will come to you with change requests, bugs and issues related to these tools. You will also work closely with the supervisor and customer support manager on software related projects and on maintaining the departments knowledge base (internal and online FAQ’s).
You will also join the team in answering German and/or English customer queries via email, chat and phone, social media, translating texts and writing FAQ’s. From customer support perspective, you have a crucial role in interacting with the product management team. After all, you are the ears of the company, and faults or improvements regarding the products will be something that you will address to the developers.

To join us, you:

  • Speak fluent German and English
  • Are customer focused, able to manage your own workload and prioritize your own tasks
  • Have experience in e.g. a service desk, customer service department, or application mgt. role
  • Can commit to the job for at least a year
  • Are available for 32 hours per week, 32 uur per week

About the company

Our client is the global market leader in wireless technologies. They sell a.o. universal remotes, digital TV antennas, Bluetooth Music Receivers in consumer electronics shops (like Media Markt, Amazon, Coolblue) around the world.

One For All Global HQ in located Enschede and exists of is Sales, Marketing & Communications, Product Management and Customer Support. Everything is managed from the top floor in the office building: product design & manufacturing, product packaging & manuals, apps & websites, etc.

The Customer Support Center offers support in 6 different languages (English, German, French, Spanish, Italian, Dutch) to customers and shops in Europe. They offer2nd line support to local support teams in e.g the USA, New Zealand, Australia, South Africa.

What we offer

We offer you:

  • Upgrading your C.V. with a job in a large, corporate, American based company
  • An international team; a mix of cultures and diverse backgrounds
  • Flexible working hours, depending on the workload
  • The opportunity to grow in your role as a software specialist
  • A varied job with a lot of responsibilities

Longterm job, mogelijk vaste baan

Find your job

Is this not the job you where looking for? We have more vacancies that might be interesting!

Vestigings gegevens

Start People International Recruitment
Prinsessesingel   22  
5911 HZ, Venlo

irvenlo@startpeople.nl
0773204907

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Frequently asked questions

Yes, we are a member of ABU: the branch organization of the temporary employment sector. This organization guarantees that its members act according to the Dutch law. 
You are more than welcome at our office in Venlo, where our recruiters can talk to you in either Dutch, English, German and/or Polish.
If you work via Start People it is possible to, I some cases,  use one of our collective health insurance policies. However, if you want to stay in The Netherlands for a longer period of time, we advise you to arrange health insurance yourself.  
Some companies we work with only offer day shifts, but the most companies offer several shifts (morning-, day and night shifts). It is often not possible to work structurally in one specific shift.
Unfortunately, one of these three languages is required to find a job via Start People. It is important that you can communicate with our colleagues and your manager at work.
Yes, you can choose between a weekly or a 4-weekly payment of your salary.
If you want to work in The Netherlands, you should be able to arrage your own transportation. Also, traveling together with other people is not preferred due to the flexibility you need for several jobs. 
Unfortunately, Start People does not offer housing. If you wish to work for Start People, you need to arrange housing in the Netherlands or in the Dutch border area.

If you have the intention to stay in the Netherlands for more than four months, you must register in the personal records database of the city you live in. To do this, go to the town hall of the city where you are going to live. You will then receive a citizen service number (BSN). With this number, your employer can register you, for example, at the Tax Authorities/ Doctors, hospitals and pharmacies can also ask you for your BSN. For more information, visit the website of the City where you live or visit www.burgerservicenummer.nl.

If you intend to stay in the Netherlands for less than four months, registration in to the personal record database is not obligated. If you still want a citizen service number, you must register in the personal record database of the city you live in. 

We can help you make an appointment to get your BSN number, but you must go to the appointment yourself. 
You need a valid ID, BSN number on an original document from either the Tax Authorities or City (Hall) you are registered in, and a European bank account number (IBAN) in your name.
In The Netherlands, it is not allowed to charge money for job placement services. Therefore, our services are free.