Customer Care Representative – Back Office

  • Enschede
  • HBO
  • Salary indication €10
  • 40 Hours per week
  • Fulltime
  • #1AV0007562

About the job

The purpose of the position is to support customer service in direct markets with the administrative aspects of order processing, customer service, customer maintenance and sales & marketing support.

Core responsibilities, Customer Service Back Office duties:

  • Order processing (create, change, update).
  • Support clean-up of master data
  • Perform administrative tasks in support of customer service processes.

Core Customer Service front office activities, supported by back office administrator

  • Manage the End-to-End ordering process (quotations, new orders, change orders, cancellations and the returns process; repairs, loan & demo). This includes, but is not limited to:
  • Process new orders and change orders in a timely and accurate manner
  • Acknowledge, monitor and update order status, communicating updates, issues and potential risks, to customers and/or intercompany staff as appropriate.
  • Ensure proper handling of export documentation & active coordination of shipments
  • Resolve backlog issues including product configuration issues, part number, price discrepancies, order/account hold release by working closely with Finance

Job requirements

  • Fluent in English, other languages (German, French, Dutch) are a pre
  • Advanced Excel skills
  • Ability to work independently with minimal supervision, multi-task and meet recurring, daily deadlines; self-motivated with strong initiative
  • Strong analytical abilities.
  • Possess a strong work ethic and team player mentality.
  • Ability to work in a high-energy, high pressure environment
  • Bachelor’s degree or 4+ previous administrative experience with increasing levels of responsibility in order management / customer service

About the company

The company is situated in Enschede, near by Hengelo and Almelo. The company is an industry-leading innovator, manufacturer and supplier of medical technologies and devices, with headquarters in the United States, Canada and the Netherlands. They enjoy a strong diversity of talent with 650 global employees. They have grown significantly over the past several years and continue to invest in new technologies, companies and regions.

What we offer

We offer you a fulltime job for 40 hours a week, with a company that is continuously in development. Beside that you are working with colleagues who are driven in their work and always want to make the best out of it. The colleagues are help full and collegial, there is also time to get to know each other on an informal level. The company is dynamic and hectic so therefore everybody is independent in their work.

We also offer you:

  • Salary is determined in consultation
  • An temporary contract
  • The possibility for personal growth
  • A travel allowance form 10 km one way with a maximum of 20 km one way
  • Entrance to Goodhabitz where they offer commercial and administrative trainings

Is this the job and international company you are looking for? Than we want to get in touch with you. For questions you can contact Start People and ask for Sabine or Linda (053-4814600). We do our extreme best to provide you with a personal reaction within 48 hours.

Find your job

Is this not the job you where looking for? We have more vacancies that might be interesting!

Vestigings gegevens

Start People Enschede
Willem Wilminkplein   19  
7511 PG, Enschede

Enschede@startpeople.nl
0534814600

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Frequently asked questions

Yes, we are a member of ABU: the branch organization of the temporary employment sector. This organization guarantees that its members act according to the Dutch law. 
You are more than welcome at our office in Venlo, where our recruiters can talk to you in either Dutch, English, German and/or Polish.
If you work via Start People it is possible to, I some cases,  use one of our collective health insurance policies. However, if you want to stay in The Netherlands for a longer period of time, we advise you to arrange health insurance yourself.  
Some companies we work with only offer day shifts, but the most companies offer several shifts (morning-, day and night shifts). It is often not possible to work structurally in one specific shift.
Unfortunately, one of these three languages is required to find a job via Start People. It is important that you can communicate with our colleagues and your manager at work.
Yes, you can choose between a weekly or a 4-weekly payment of your salary.
If you want to work in The Netherlands, you should be able to arrage your own transportation. Also, traveling together with other people is not preferred due to the flexibility you need for several jobs. 
Unfortunately, Start People does not offer housing. If you wish to work for Start People, you need to arrange housing in the Netherlands or in the Dutch border area.

If you have the intention to stay in the Netherlands for more than four months, you must register in the personal records database of the city you live in. To do this, go to the town hall of the city where you are going to live. You will then receive a citizen service number (BSN). With this number, your employer can register you, for example, at the Tax Authorities/ Doctors, hospitals and pharmacies can also ask you for your BSN. For more information, visit the website of the City where you live or visit www.burgerservicenummer.nl.

If you intend to stay in the Netherlands for less than four months, registration in to the personal record database is not obligated. If you still want a citizen service number, you must register in the personal record database of the city you live in. 

We can help you make an appointment to get your BSN number, but you must go to the appointment yourself. 
You need a valid ID, BSN number on an original document from either the Tax Authorities or City (Hall) you are registered in, and a European bank account number (IBAN) in your name.
In The Netherlands, it is not allowed to charge money for job placement services. Therefore, our services are free.