A customer operations specialist is the link between Commercial and Supply Chain. Creates and maintains relation with commercial affiliate. Coordinates between supply chain partners to solve SC challenges. Ensures plans meets key business performance objectives (inventory, customer service, forecast accuracy). Reports the effectiveness of the above mentioned processes to a pharmaceutical company. Ensures prompt, accurate and efficient handling of communications concerning production/replenishments and any other relevant aspect of the business.
Provides support (input, suggestions) in defining and implementing process improvements to improve customer service and/or reduces operating costs.
Your primary responsibilities are:
Do you know the business? Do you have the drive for results, coordinating, negotiating and a helicopter view? Do you show initiative, innovation and integrity?
The Customer Operations Specialist is active within the customer operations department and is responsible for keeping the commercial affiliates informed on their demand and inventory levels. The Customer Operations Specialist is driving creative solutions for all supply and non-supply chain related exceptions. Coordinating between all relevant parties to solve the challenges and continuously looking for improvement opportunities for all supply chain related processes within the supply chain organization and at the commercial affiliates. The Customer Operations Specialist is responsibility to translate commercial strategies and priorities within Supply Chain to drive effective decision making.
On daily basis the Customer Operations Specialist interacts with affiliates/area (logistics, demand and product managers) and with master scheduling, supply chain planner, distribution, QA and finance and any other department that is required to provide the highest level of customer service.