Customer Operations Specialist

  • Zwolle
  • Overig
  • Salary indication €2,450-3,000
  • 32 Hours per week
  • Fulltime
  • #1AV0072520

About the job

A customer operations specialist is the link between Commercial and Supply Chain. Creates and maintains relation with commercial affiliate. Coordinates between supply chain partners to solve SC challenges. Ensures plans meets key business performance objectives (inventory, customer service, forecast accuracy). Reports the effectiveness of the above mentioned processes to a pharmaceutical company. Ensures prompt, accurate and efficient handling of communications concerning production/replenishments and any other relevant aspect of the business.
Provides support (input, suggestions) in defining and implementing process improvements to improve customer service and/or reduces operating costs.

Your primary responsibilities are:

  • Representing customers as if they were present at ALOG
  • Understanding Market Characteristics
  • Performing market reviews, demand analysis,increasing market knowledge and get market insight.
  • Building effective relations with liaisons and stakeholders;
  • Performing safety stock analysis and initiate improvements
  • Customer order management and shipment for direct customers;
  • Organizing periodic visits and workshops
  • Following up on unsolved supply exceptions and coordinate appropriate actions
  • Following up on identified risk inventory
  • Coordinate actions with the supply chain specialist
  • Educate affiliates in the area of ALOG systems and processes
  • (logistiek)

Job requirements

Experience:

  • Strong communication and teamwork skills are required
  • Good analytical skills are scheduling, inventory management, and KPI analysis.
  • Excellent written and oral communication skills in English
  • Strong Negotiation and conflict resolution skills
  • Innovative and initiative skills
  • Excellent organizational and follow-up skills
  • Good understanding of DRP planning systems and business applications.
  • Creative and analytical problem solving skills
  • Supports achievement of key performance indicators.

Knowledge:

  • Bachelor’s/Master Degree: Supply Chain Management,
  • Production Operations Management,
  • Logistics Management.

Do you know the business? Do you have the drive for results, coordinating, negotiating and a helicopter view? Do you show initiative, innovation and integrity?

About the company

The Customer Operations Specialist is active within the customer operations department and is responsible for keeping the commercial affiliates informed on their demand and inventory levels. The Customer Operations Specialist is driving creative solutions for all supply and non-supply chain related exceptions. Coordinating between all relevant parties to solve the challenges and continuously looking for improvement opportunities for all supply chain related processes within the supply chain organization and at the commercial affiliates. The Customer Operations Specialist is responsibility to translate commercial strategies and priorities within Supply Chain to drive effective decision making.
On daily basis the Customer Operations Specialist interacts with affiliates/area (logistics, demand and product managers) and with master scheduling, supply chain planner, distribution, QA and finance and any other department that is required to provide the highest level of customer service.

What we offer

  • A fixed term contract
  • Opportunities for a contract for a longer period;
  • A creative, problem solving job at the international organisation where appreciation is part of the corporate culture;
  • Fulltime from 32-40 hours week;
  • Temporary / Tijdelijk dienstverband met kans verleninging;
  • Region Zwolle.

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Vestigings gegevens

ASA Professionals Midden
Breestraat   51   -53
2311 CJ, Leiden

recruitment@asatalent.nl
0888379950

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Frequently asked questions

Yes, we are a member of ABU: the branch organization of the temporary employment sector. This organization guarantees that its members act according to the Dutch law. 
You are more than welcome at our office in Venlo, where our recruiters can talk to you in either Dutch, English, German and/or Polish.
If you work via Start People it is possible to, I some cases,  use one of our collective health insurance policies. However, if you want to stay in The Netherlands for a longer period of time, we advise you to arrange health insurance yourself.  
Some companies we work with only offer day shifts, but the most companies offer several shifts (morning-, day and night shifts). It is often not possible to work structurally in one specific shift.
Unfortunately, one of these three languages is required to find a job via Start People. It is important that you can communicate with our colleagues and your manager at work.
Yes, you can choose between a weekly or a 4-weekly payment of your salary.
If you want to work in The Netherlands, you should be able to arrage your own transportation. Also, traveling together with other people is not preferred due to the flexibility you need for several jobs. 
Unfortunately, Start People does not offer housing. If you wish to work for Start People, you need to arrange housing in the Netherlands or in the Dutch border area.

If you have the intention to stay in the Netherlands for more than four months, you must register in the personal records database of the city you live in. To do this, go to the town hall of the city where you are going to live. You will then receive a citizen service number (BSN). With this number, your employer can register you, for example, at the Tax Authorities/ Doctors, hospitals and pharmacies can also ask you for your BSN. For more information, visit the website of the City where you live or visit www.burgerservicenummer.nl.

If you intend to stay in the Netherlands for less than four months, registration in to the personal record database is not obligated. If you still want a citizen service number, you must register in the personal record database of the city you live in. 

We can help you make an appointment to get your BSN number, but you must go to the appointment yourself. 
You need a valid ID, BSN number on an original document from either the Tax Authorities or City (Hall) you are registered in, and a European bank account number (IBAN) in your name.
In The Netherlands, it is not allowed to charge money for job placement services. Therefore, our services are free.