Customer Service Backoffice

  • Breda
  • MBO
  • Salary indication €13.93-16.10
  • 40 Hours per week
  • Fulltime
  • #1AV0052412

About the job

For an International and Pharmaceutical company we are looking for an Associate Supply Chain Backoffice. Do you have experience in order management? Are you fluent in English? Then read on!

Your main responsibilities will be:

  • Work with other Customer Service (CS) sub teams to ensure set up of pre-order entry tasks is done;
  • Screen and act on incoming orders by determining the correct order process, i.e.: standard, specialized, sample, make to order;
  • Provide services, monitor shipments and pro-actively handle billing and shipping blocks issues;
  • Prepare export documentation;
  • Arrange transport if necessary outside default set up;
  • Set up special shipping, packaging and/or invoice instructions;
  • Process STO orders where applicable;
  • Timely resolution of drug product issues or transport issues affecting timely and in full shipping to customers;
  • Take a proactive approach to identifying breakdowns in service or systems, information flows and processes;
  • Correct shipping documentation and timely handover to relevant departments and/or suppliers;
  • Ensure knowledge of GMP/GDP and job related training is up to date, including various applicable controlled documents;
  • Provide departmental support upon request;
  • Identify & initiate process improvements.

Job requirements

Our new Associate Supply Chain Backoffice meets at least the following requirements:

  • MBO 3 or higher;
  • A few years of relevant working experience;
  • Fluency in English, both in oral and written communication;
  • Familiarity with terminology of area supported;
  • Ability to shift between tasks in a dynamic environment and work within diverse, international group of people;
  • Experience in working with automated systems (computer based business systems) like MS-Office tools;
  • Task focused, strong attention to detail, High quality standards with regards to work;

Preferred Requirements

  • Additional language skills;
  • Experience in similar of related disciplinary and/or international environment;
  • ERP experience;
  • Experience with order related issue handling in a Supply Chain environment.

About the company

The organization discovers, develops, manufactures and delivers innovative human therapeutics. A biotechnology pioneer since 1980, the organization was one of the first companies to realize the new sciences promise by bringing safe and effective medicines from lab, to manufacturing plant, to patient. The company's therapeutics have changed the practice of medicine, helping millions of people around the world in the fight against cancer, kidney disease, rheumatoid arthritis, and other serious illnesses. With a deep and broad pipeline of potential new medicines, the organization remains committed to advancing science to dramatically improve people’s lives. The mission of the organization is to help patients. Every day they work to improve the lives of seriously ill people. They do this through groundbreaking scientific research, the development of effective medicines and their focus on the outcome of treatment.

This organization was founded in America in 1980. They are now active worldwide and located on every continent. This is also reflected in the workforce. It is very diverse, there are more than 30 different nationalities working at the location in Breda alone. Every day all these employees all over the world have the same goal: 'To serve patients'.

What we offer

What we offer you:

  • A temporary contract until the end of December 2021. An extension might be possible if everything goes well;
  • Experience working within a highly regulated and international environment;
  • A fulltime position for 40 hours a week;
  • The salary is between €2.400 and €2.800 gross per month, based on experience and knowledge.

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Vestigings gegevens

Start People Breda XL
Markendaalseweg   57  
4811 KA, Breda

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Frequently asked questions

Yes, we are a member of ABU: the branch organization of the temporary employment sector. This organization guarantees that its members act according to the Dutch law. 
You are more than welcome at our office in Venlo, where our recruiters can talk to you in either Dutch, English, German and/or Polish.
If you work via Start People it is possible to, I some cases,  use one of our collective health insurance policies. However, if you want to stay in The Netherlands for a longer period of time, we advise you to arrange health insurance yourself.  
Some companies we work with only offer day shifts, but the most companies offer several shifts (morning-, day and night shifts). It is often not possible to work structurally in one specific shift.
Unfortunately, one of these three languages is required to find a job via Start People. It is important that you can communicate with our colleagues and your manager at work.
Yes, you can choose between a weekly or a 4-weekly payment of your salary.
If you want to work in The Netherlands, you should be able to arrage your own transportation. Also, traveling together with other people is not preferred due to the flexibility you need for several jobs. 
Unfortunately, Start People does not offer housing. If you wish to work for Start People, you need to arrange housing in the Netherlands or in the Dutch border area.

If you have the intention to stay in the Netherlands for more than four months, you must register in the personal records database of the city you live in. To do this, go to the town hall of the city where you are going to live. You will then receive a citizen service number (BSN). With this number, your employer can register you, for example, at the Tax Authorities/ Doctors, hospitals and pharmacies can also ask you for your BSN. For more information, visit the website of the City where you live or visit

If you intend to stay in the Netherlands for less than four months, registration in to the personal record database is not obligated. If you still want a citizen service number, you must register in the personal record database of the city you live in. 

We can help you make an appointment to get your BSN number, but you must go to the appointment yourself. 
You need a valid ID, BSN number on an original document from either the Tax Authorities or City (Hall) you are registered in, and a European bank account number (IBAN) in your name.
In The Netherlands, it is not allowed to charge money for job placement services. Therefore, our services are free.