Customer service employee

  • Tilburg
  • MBO 3/4
  • Salary indication €2400
  • 40 Hours per week
  • Fulltime
  • #1AV0007803

About the job

Our Customer Support Specialists aren't just technically gifted, they are also great communicators who puts the customer first. Making this company a pioneer in automotive services with the highest customer satisfaction rate in the industry.

You will be based in one of our in-house customer support centers that operate 24/7, 365 days a year to assist with our customers’ needs regarding their vehicle.

You will work with an international and diverse team of our best and brightest located in Tilburg. Their experience ranges from customer support to hospitality to automotive or career switchers, and what drives them all is their mission to accelerate the world's transition to sustainable energy. Moreover, there'll be experienced leaders and coaches on your side who are invested in helping their team members quickly grow their careers within the company, locally and internationally. Now is your chance to revolutionize automotive service as well as your career.

You will;

Support: By addressing customer concerns promptly via e-mail and telephone, you'll be part of a big change in customer service as we know it.

Resolve: You’ll evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries including change of ownership with customer vehicles.

Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities including urgent roadside events and towing services.

Communicate: To resolve owner’s issues, you address their concerns with the tow provider network, service center staff and other parties as necessary.

Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our CRM and other tools to keep an accurate record of support cases and communications.

Represent: You will be a first line representative of our brand, mission and products.

Job requirements

  • A communicator. From top notch customer service to interfacing across a fast-moving, international company, you communicate clearly, concisely and confidently in English and one for the following languages: French, German, Italian, Dutch, Portuguese or Spanish. Additional languages are a plus.
  • A supporter. Your background will ideally be in customer support, customer-facing or related roles in the automotive, helpdesk, hospitality, roadside assistance, emergency dispatch or similar industry. Your calm and focused demeanor helps you provide first class service to our customers, at every interaction.
  • A fast learner. We don't expect you to be an expert on day one and our dedicated training team will upskill you quickly.
  • A multi-Tasker. You thrive in an ever-changing and fast-moving environment, prioritize effectively and can manage multiple work streams at once.
  • Connected. From MS Office to Customer Management Systems, you'll be fully leveraging software to support a first-class customer experience.
  • Technically gifted. You have a basic understanding of automotive terms including those related to vehicle parts, towing and automobile servicing.
  • A flexible team player. You like collaborating closely with different kinds of people and can work in shifts to support your team. This may include weekends as well as morning and evening shifts.
  • A driver. You have a valid license and a safe driving record so you can experience new features of our vehicles as they are rolled out.
  • A brand ambassador. You have a genuine passion in the automotive branch.

About the company

You will be working for a leading company that specializes in elektrical cars in the automotive branch.

What we offer

You will work parttime for at least 6 months.

  • You will earn a competitive salary;
  • You will earn 13 ADV days next t0 the 25 vacation days;
  • You will get the chance to development yourself through GoodHabbitz;

Find your job

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Vestigings gegevens

Start People Tilburg XL
Spoorlaan   21   GH
5038 CB, Tilburg

TilburgLA@startpeople.nl
0135324455

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Frequently asked questions

Yes, we are a member of ABU: the branch organization of the temporary employment sector. This organization guarantees that its members act according to the Dutch law. 
You are more than welcome at our office in Venlo, where our recruiters can talk to you in either Dutch, English, German and/or Polish.
If you work via Start People it is possible to, I some cases,  use one of our collective health insurance policies. However, if you want to stay in The Netherlands for a longer period of time, we advise you to arrange health insurance yourself.  
Some companies we work with only offer day shifts, but the most companies offer several shifts (morning-, day and night shifts). It is often not possible to work structurally in one specific shift.
Unfortunately, one of these three languages is required to find a job via Start People. It is important that you can communicate with our colleagues and your manager at work.
Yes, you can choose between a weekly or a 4-weekly payment of your salary.
If you want to work in The Netherlands, you should be able to arrage your own transportation. Also, traveling together with other people is not preferred due to the flexibility you need for several jobs. 
Unfortunately, Start People does not offer housing. If you wish to work for Start People, you need to arrange housing in the Netherlands or in the Dutch border area.

If you have the intention to stay in the Netherlands for more than four months, you must register in the personal records database of the city you live in. To do this, go to the town hall of the city where you are going to live. You will then receive a citizen service number (BSN). With this number, your employer can register you, for example, at the Tax Authorities/ Doctors, hospitals and pharmacies can also ask you for your BSN. For more information, visit the website of the City where you live or visit www.burgerservicenummer.nl.

If you intend to stay in the Netherlands for less than four months, registration in to the personal record database is not obligated. If you still want a citizen service number, you must register in the personal record database of the city you live in. 

We can help you make an appointment to get your BSN number, but you must go to the appointment yourself. 
You need a valid ID, BSN number on an original document from either the Tax Authorities or City (Hall) you are registered in, and a European bank account number (IBAN) in your name.
In The Netherlands, it is not allowed to charge money for job placement services. Therefore, our services are free.