Our Customer Support Specialists aren't just technically gifted, they are also great communicators who puts the customer first. Making this company a pioneer in automotive services with the highest customer satisfaction rate in the industry.
You will be based in one of our in-house customer support centers that operate 24/7, 365 days a year to assist with our customers’ needs regarding their vehicle.
You will work with an international and diverse team of our best and brightest located in Tilburg. Their experience ranges from customer support to hospitality to automotive or career switchers, and what drives them all is their mission to accelerate the world's transition to sustainable energy. Moreover, there'll be experienced leaders and coaches on your side who are invested in helping their team members quickly grow their careers within the company, locally and internationally. Now is your chance to revolutionize automotive service as well as your career.
Support: By addressing customer concerns promptly via e-mail and telephone, you'll be part of a big change in customer service as we know it.
Resolve: You’ll evaluate the needs of customers and work in a creative, pro-active manner to resolve roadside, technical and general support enquiries including change of ownership with customer vehicles.
Coordinate: You will coordinate quickly and precisely with various stakeholders to determine best course of action for all support activities including urgent roadside events and towing services.
Communicate: To resolve owner’s issues, you address their concerns with the tow provider network, service center staff and other parties as necessary.
Administer: As part of a data-driven company, attention to detail is key to helping us do better. You will use our CRM and other tools to keep an accurate record of support cases and communications.
Represent: You will be a first line representative of our brand, mission and products.
You will be working for a leading company that specializes in elektrical cars in the automotive branch.
You will work parttime for at least 6 months.