Customer Service employee

  • Tilburg
  • HBO
  • Salary indication €2753-3037
  • 40 Hours per week
  • Fulltime
  • #1AV0019587

About the job

We are looking for a Customer Service Employee who is an English plus German speaker.
You will join our talented team of 20 Customer Service dedicated representatives, to all customers is the EAME region. The role of the team is to create and maintain sustainable client-centered relationships with our customers. This be successful in this challenging role you are a hands on, pro- active self-starter that learns quick an gets things done. You will be working in an international highly dynamic environment. This is a very interesting and diverse role in one of our biggest locations globally. You will be based in our production facility located at Tilburg in the Netherlands.

  • You are responsible for pro-actively monitoring the order fulfillment process and rescheduling the order entry into SAP;
  • You will respond to order-related customer inquiries and facilitating decision making which is; acceptable for both the customer and the company;
  • You will constantly work on maintaining good understanding, communication and relationship with our Logistic team;
  • You will build sustainable relationships and trust with customer accounts and commercial teams through open and interactive communication;
  • You will ensure success and customer satisfaction by close monitoring of our customer’ KPI's and score card;
  • You will facilitate regular service reviews with your customer accounts;
  • You will handle customer complaints and credit notes in a timely and professional manner;
  • You will contribute to team effort by accomplishing related results as part of your backup role.

Job requirements

About you;
You must have 3-5 years of relevant customer service experience or similar in a multinational company. You also need a Bachelor degree.

Skills;

  • Excel, Word, Power Point and Outlook. SAP is pre;
  • You can speak and write English and German;
  • You have excellent communication and presentation skills with a high level of professional behavior;
  • Organizational, pro-active and accurate;
  • You can manage stress well, you are flexible and adaptable;
  • Good interpersonal skills and you can deal with people at all levels and cultural diversity to achieve desired objectives;
  • You are Competent in the areas of change management, initiative, creativity, assertiveness and decisiveness;
  • You are detail-oriented and can provide deep dive analysis;
  • You have an good understanding and knowledge of export documentation process and incoterms;
  • You have the ability to multi-task, prioritize and manage time effectively;
  • Collaboration skills.

Some key values;

  • Professional;
  • Self-development;
  • Team player
  • Interpersonal and communication skills;
  • A quick learner;

About the company

Our client is a leading innovator in the field of smell, taste and nutrition, with more than 110 production facilities. The core of the company lies in discovering new possibilities in the field of smell, taste and nutrition, constantly asking 'what if?'. This passion for research forces our client to co-create unique products that consumers experience in more than 150,000 unique products that are sold annually. The location in Tilburg is a production location where both taste and fragrance products are made. In total there are 6 factories on the site where both chemical and mixing processes are used. Within the various factories they work according to current food safety and hygiene requirements. Our client is a professional company that is constantly developing.

What we offer

We offer you an unique position in an inspiring, international working environment which will appeal to your knowledge, passion and skills.

We also have excellent employment conditions such as;

  • A salary based on your work experience (€ 2.700 - € 3.037);
  • A Fulltime job in one of our biggest locations globally (Tilburg);
  • Payment of overtime during the week, weekends and public holidays, according to the collective labor agreement;
  • We offer you an internal training program in which we offer you all relevant training;
  • You will start working on a temporary basis with our employment agency and after a while you may be offered a permanent contract at our client;

Find your job

Is this not the job you where looking for? We have more vacancies that might be interesting!

Vestigings gegevens

Start People Tilburg XL
Spoorlaan   21   GH
5038 CB, Tilburg

TilburgLA@startpeople.nl
0135324455

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Frequently asked questions

Yes, we are a member of ABU: the branch organization of the temporary employment sector. This organization guarantees that its members act according to the Dutch law. 
You are more than welcome at our office in Venlo, where our recruiters can talk to you in either Dutch, English, German and/or Polish.
If you work via Start People it is possible to, I some cases,  use one of our collective health insurance policies. However, if you want to stay in The Netherlands for a longer period of time, we advise you to arrange health insurance yourself.  
Some companies we work with only offer day shifts, but the most companies offer several shifts (morning-, day and night shifts). It is often not possible to work structurally in one specific shift.
Unfortunately, one of these three languages is required to find a job via Start People. It is important that you can communicate with our colleagues and your manager at work.
Yes, you can choose between a weekly or a 4-weekly payment of your salary.
If you want to work in The Netherlands, you should be able to arrage your own transportation. Also, traveling together with other people is not preferred due to the flexibility you need for several jobs. 
Unfortunately, Start People does not offer housing. If you wish to work for Start People, you need to arrange housing in the Netherlands or in the Dutch border area.

If you have the intention to stay in the Netherlands for more than four months, you must register in the personal records database of the city you live in. To do this, go to the town hall of the city where you are going to live. You will then receive a citizen service number (BSN). With this number, your employer can register you, for example, at the Tax Authorities/ Doctors, hospitals and pharmacies can also ask you for your BSN. For more information, visit the website of the City where you live or visit www.burgerservicenummer.nl.

If you intend to stay in the Netherlands for less than four months, registration in to the personal record database is not obligated. If you still want a citizen service number, you must register in the personal record database of the city you live in. 

We can help you make an appointment to get your BSN number, but you must go to the appointment yourself. 
You need a valid ID, BSN number on an original document from either the Tax Authorities or City (Hall) you are registered in, and a European bank account number (IBAN) in your name.
In The Netherlands, it is not allowed to charge money for job placement services. Therefore, our services are free.