Customer Service Front Office German

  • Breda
  • MBO
  • Salary indication €13.93-16.58
  • 40 Hours per week
  • Fulltime
  • #1AV0051634

About the job

Are you excellent in customer contact? Do you speak fluent German and business level English? Then read on!

For an International and Pharmaceutical company in Breda we are looking for a new Associate Customer Service Front Office with focus on the German language.

Your main responsibilities will be:

  • Be a unique first point of contact for customers, affiliates and Local Service Providers (LSPs);
  • Call- and mail handling with Customers, affiliates and LSPs;
  • Develop and maintain good relationships with internal/external customers (affiliate, physician, pharmacist, wholesaler, hospital, distributor etc, other ABR departments), and LSPs;
  • Exchange complex information with customers to solve problems within procedures and/or provide ongoing support to ensure customers are satisfied;
  • Discuss, accept, enter and follow up on customer service complaints;
  • Identify & Initiate process improvements to decrease number of service complaints;
  • Execute track and trace on daily basis, follows up on delays, and signs off reports;
  • Execute returns for all order types, credit and debit notes, follows up timely release;
  • Set-up new customer; Initiates (e-)form, follows-up with affiliate and the new customer, and performs Customer Master Data entry;
  • Maintain and update Customer Master Data requests.

Sounds interesting? Apply now!

Job requirements

Our new Associate Customer Service Front Office meets at least the following requirements:

  • MBO 4 or higher. Education in Economics, Business Administration Supply Chain Management or related area;
  • Minimum 2 years of relevant experience in customer service or sales;
  • Fluency in German, excellent level in English. If you also have French language skills then that would be a big advantage;
  • Experienced in working with automated systems (computer bases business systems) like MS-Office;
  • Excellent communication skills and customer and services orientation;
  • Customer and service focused;
  • A good level of the Spanish Language is a big plus;
  • Ability to shift between tasks in a dynamic environment and work within diverse, international group of people.

About the company

The organization discovers, develops, manufactures and delivers innovative human therapeutics. A biotechnology pioneer since 1980, the organization was one of the first companies to realize the new sciences promise by bringing safe and effective medicines from lab, to manufacturing plant, to patient. The company's therapeutics have changed the practice of medicine, helping millions of people around the world in the fight against cancer, kidney disease, rheumatoid arthritis, and other serious illnesses. With a deep and broad pipeline of potential new medicines, the organization remains committed to advancing science to dramatically improve people’s lives. The mission of the organization is to help patients. Every day they work to improve the lives of seriously ill people. They do this through groundbreaking scientific research, the development of effective medicines and their focus on the outcome of treatment.

What we offer

What we can offer you:

  • A temporary contract for 1 year. An extension might be possible if everything goes well;
  • Experience working within a highly regulated and international environment;
  • A fulltime position for 40 hours a week;
  • The salary is between €2.400 and €2.800 gross per month, based on experience and knowledge.

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Vestigings gegevens

Start People Breda XL
Markendaalseweg   57  
4811 KA, Breda

bredala@startpeople.nl
0765231470

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Frequently asked questions

Yes, we are a member of ABU: the branch organization of the temporary employment sector. This organization guarantees that its members act according to the Dutch law. 
You are more than welcome at our office in Venlo, where our recruiters can talk to you in either Dutch, English, German and/or Polish.
If you work via Start People it is possible to, I some cases,  use one of our collective health insurance policies. However, if you want to stay in The Netherlands for a longer period of time, we advise you to arrange health insurance yourself.  
Some companies we work with only offer day shifts, but the most companies offer several shifts (morning-, day and night shifts). It is often not possible to work structurally in one specific shift.
Unfortunately, one of these three languages is required to find a job via Start People. It is important that you can communicate with our colleagues and your manager at work.
Yes, you can choose between a weekly or a 4-weekly payment of your salary.
If you want to work in The Netherlands, you should be able to arrage your own transportation. Also, traveling together with other people is not preferred due to the flexibility you need for several jobs. 
Unfortunately, Start People does not offer housing. If you wish to work for Start People, you need to arrange housing in the Netherlands or in the Dutch border area.

If you have the intention to stay in the Netherlands for more than four months, you must register in the personal records database of the city you live in. To do this, go to the town hall of the city where you are going to live. You will then receive a citizen service number (BSN). With this number, your employer can register you, for example, at the Tax Authorities/ Doctors, hospitals and pharmacies can also ask you for your BSN. For more information, visit the website of the City where you live or visit www.burgerservicenummer.nl.

If you intend to stay in the Netherlands for less than four months, registration in to the personal record database is not obligated. If you still want a citizen service number, you must register in the personal record database of the city you live in. 

We can help you make an appointment to get your BSN number, but you must go to the appointment yourself. 
You need a valid ID, BSN number on an original document from either the Tax Authorities or City (Hall) you are registered in, and a European bank account number (IBAN) in your name.
In The Netherlands, it is not allowed to charge money for job placement services. Therefore, our services are free.