Customer support coördinator

  • Amsterdam
  • HBO
  • Salary indication €2,500-2,800
  • 40 Hours per week
  • Fulltime
  • #1AV0059415

About the job

Are you pro-active? Do you know how to solve problems? And do you want to work with international customers? Then this position as customer service coordinator is for you!

You will be working for one the largest companies in the automotive industry. In this position as customer service coordinator you will monitor and support the daily operation concerning the Parts and Accessories. You will monitor the information flow to all European and global distributors, following company policies and guidelines.
You will be the first person of contact, providing reliable answers and solutions for Parts and Accessories, with a customer centric mindset. You request and provide information about:

  • Product system data, availability, stock, lifecycle;
  • Order process and entry information;
  • Basic technical product support;
  • Commercial product performance, support, campaigns & forecasting.

This in close collaboration with all departments in the Parts and Accessories, to provide a steady and fair order processing and updated information services and tools for spare parts and accessories. This you will do respecting outstanding agreements to all layers of the European distribution network, partners and global affiliates. On frequent base, you will provide feedback and report on the operation to Department and/or Division Management.
Your main duties will be:

  • Proactively support order processing operation, sales activities and campaigns;
  • Responsible for timely order processing and administration, either external or internal, guidance or manipulation, using the available automated systems or manual input;
  • Support and monitor pro-active sales initiatives, campaigns, sell out and/or promotions, and, if required, actively monitor ordering process, product allocation and/or stock positioning ;
  • facilitate and maintain Parts & Accessories customer accounts data (internal, external and/or supplier related) in the required systems, enabling them to place orders for genuine spare parts and/or accessories;
  • Being the central point of contact for distributors/customers (internal and External) on product related questions or information, commercial, technical and/or inventory related;
  • Devise and prepare periodic reports;
  • Actively participate as a team member in short, medium and long term projects;
  • Continuously monitor existing procedures and processes in the operational existing systems in the organization and amongst supply chain stakeholders, to identify or propose effective enhancements.

Job requirements

  • You are customer friendly, resourceful and service minded;
  • You have a sense of responsibility and act accordingly;
  • You are pro-active and a high work rate;
  • You have good problemsolving and communication skills;
  • You are fluent in English, any other language is a pré.

About the company

You will be working for one of the biggest companies in the automotive industry. This dynamic organization continues to grow and develop. You will be working at the European headquarters, located at Schiphol-Rijk. Here they are responsible for the sales, marketing, distribution, research and development and manufacturing of parts, engines and European developed motor products. They have a wide range of products, such as motorcycles, scooters, outboard engines, boats, intelligent machinery and many more.
With the central location at Schiphol, it is easily accessible from Amsterdam, Leiden, Haarlem.

What we offer

  • A challenging job within a dynamic and international company;
  • A fulltime job were you can develop your skills;
  • A position where you will be challenged and given a lot of responsibility;
  • A contract for six months, with the change for prolonging;
  • A salary between 2.500 and 2.800 euro gross per month;
  • Access to our online training platform (Goodhabitz), with more than 100 different training courses.

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Vestigings gegevens

ASA Professionals Noord
Marsweg   47  
8013 PE, Zwolle

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Frequently asked questions

Yes, we are a member of ABU: the branch organization of the temporary employment sector. This organization guarantees that its members act according to the Dutch law. 
You are more than welcome at our office in Venlo, where our recruiters can talk to you in either Dutch, English, German and/or Polish.
If you work via Start People it is possible to, I some cases,  use one of our collective health insurance policies. However, if you want to stay in The Netherlands for a longer period of time, we advise you to arrange health insurance yourself.  
Some companies we work with only offer day shifts, but the most companies offer several shifts (morning-, day and night shifts). It is often not possible to work structurally in one specific shift.
Unfortunately, one of these three languages is required to find a job via Start People. It is important that you can communicate with our colleagues and your manager at work.
Yes, you can choose between a weekly or a 4-weekly payment of your salary.
If you want to work in The Netherlands, you should be able to arrage your own transportation. Also, traveling together with other people is not preferred due to the flexibility you need for several jobs. 
Unfortunately, Start People does not offer housing. If you wish to work for Start People, you need to arrange housing in the Netherlands or in the Dutch border area.

If you have the intention to stay in the Netherlands for more than four months, you must register in the personal records database of the city you live in. To do this, go to the town hall of the city where you are going to live. You will then receive a citizen service number (BSN). With this number, your employer can register you, for example, at the Tax Authorities/ Doctors, hospitals and pharmacies can also ask you for your BSN. For more information, visit the website of the City where you live or visit

If you intend to stay in the Netherlands for less than four months, registration in to the personal record database is not obligated. If you still want a citizen service number, you must register in the personal record database of the city you live in. 

We can help you make an appointment to get your BSN number, but you must go to the appointment yourself. 
You need a valid ID, BSN number on an original document from either the Tax Authorities or City (Hall) you are registered in, and a European bank account number (IBAN) in your name.
In The Netherlands, it is not allowed to charge money for job placement services. Therefore, our services are free.