Order management coordinator at Samsung

  • Luchthaven Schiphol
  • HBO
  • Salary indication €3,000-4,000
  • 40 Hours per week
  • Fulltime
  • #1AV0031536

About the job

Currently we are looking for an order management coordinator for our client Samsung Air Conditioning. In this position you are the linchpin in the web between product management, demand planning, supply planning, finance and other logistics service providers. You are getting energy from keeping all the balls in the air in this dynamic role. Preferably you already have 6+ years of work experience in a similar role. Are you the person we are looking for? Keep reading!

Now that homeworking has been introduced, Samsung will make sure that your remote work is done properly. All means are available to facilitate you, so you can do the work pleasantly and properly. Regular contact with your manager and your colleagues via the digital channels is key to achieving goals as a team. Your 10 colleagues, who all play a role in the chain work from different cities in Europe.

Your work as an order management coordinator consists of:

  • Entering and processing customer orders in SAP, ensuring order readiness and reporting of delivery information;
  • Monitoring deliveries with customers and warehouses, ensuring on-time and complete delivery;
  • Providing open order reports;
  • Providing invoices and shipping documentation to customers;
  • Organizing returns and managing rejections based on customer requests, processing them in SAP;
  • Processing customer claims, invoice corrections as needed;
  • Being the primary point of contact for distributors and/or installers by phone and email (mainly) about customer questions regarding orders and providing a timely solution for them independently;
  • Regional order management control and guidance.

Job requirements

Earlier mentioned, you work closely together with other departments, customers, suppliers and other logistics service providers. That is why we expect you to have excellent communication skills in Dutch and English, preferably also in German. You have the necessary experience in working in Excel, SAP or another ERP system. If you have experience in Salesforce, that's a big plus!
In this role you will manage a number of key accounts, the experience you already have in the field is just great. We all make mistakes, but the department strives for the motto 'first time right'. Can you identify with that? Great!

Further on:

  • Do you have an HBO work and thinking level?
  • Are you able to work independently and accurately;
  • Are you customer-oriented and like to take that extra step for the customer;
  • Do you have a problem-solving ability and are you actually ahead of the curve before the possibility arises;
  • Are you administratively strong and have extensive experience with Excel, Salesforce and SAP or another ERP system.

About the company

Samsung established the European office of Samsung Electronics Air Conditioner Europe (SEACE) in Schiphol-Rijk. SEACE is a special sales office for air conditioners in Europe and centralizes the sales activities, which were spread over 17 European countries.
SEACE operates independently under the direction of the local president, Wim Vangeenberghe, who manages the office. SEACE is a pioneer in specialized distribution, providing technical support, training and improving services to partners. In this way, mutual success in Europe for partners and SEACE is promoted.

About Samsung Netherlands:
Samsung Electronics inspires people and creates the future with innovative ideas and technologies. They are leading in the world of TVs, smartphones, wearables, tablets, household appliances, network systems, memory, system LSI and LED solutions.

What we offer

Our offer:

  • You will receive a competitive salary;
  • Initially, we assume a temporary employment of six months with one month probationary period.
  • A full-time employment for 40 hours a week;
  • Laptop and cell phone of the company;
  • The opportunity to further develop yourself at a fantastic beautiful and healthy A-brand.

If the office reopens, travel expenses will be reimbursed. The office is easy to reach by public transport from all directions: Utrecht, Haarlem, Alkmaar, Amsterdam, Leiden, Rotterdam, The Hague, Almere. If you go to the office in times of Covid19, kilometers will also be declared and parking is free of charge. Samsung makes every effort to make employees work healthy, safe and enjoyable.

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Vestigings gegevens

ASA Professionals MIdden
Breestraat   51   -53
2311 CJ, Leiden


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Frequently asked questions

Yes, we are a member of ABU: the branch organization of the temporary employment sector. This organization guarantees that its members act according to the Dutch law. 
You are more than welcome at our office in Venlo, where our recruiters can talk to you in either Dutch, English, German and/or Polish.
If you work via Start People it is possible to, I some cases,  use one of our collective health insurance policies. However, if you want to stay in The Netherlands for a longer period of time, we advise you to arrange health insurance yourself.  
Some companies we work with only offer day shifts, but the most companies offer several shifts (morning-, day and night shifts). It is often not possible to work structurally in one specific shift.
Unfortunately, one of these three languages is required to find a job via Start People. It is important that you can communicate with our colleagues and your manager at work.
Yes, you can choose between a weekly or a 4-weekly payment of your salary.
If you want to work in The Netherlands, you should be able to arrage your own transportation. Also, traveling together with other people is not preferred due to the flexibility you need for several jobs. 
Unfortunately, Start People does not offer housing. If you wish to work for Start People, you need to arrange housing in the Netherlands or in the Dutch border area.

If you have the intention to stay in the Netherlands for more than four months, you must register in the personal records database of the city you live in. To do this, go to the town hall of the city where you are going to live. You will then receive a citizen service number (BSN). With this number, your employer can register you, for example, at the Tax Authorities/ Doctors, hospitals and pharmacies can also ask you for your BSN. For more information, visit the website of the City where you live or visit www.burgerservicenummer.nl.

If you intend to stay in the Netherlands for less than four months, registration in to the personal record database is not obligated. If you still want a citizen service number, you must register in the personal record database of the city you live in. 

We can help you make an appointment to get your BSN number, but you must go to the appointment yourself. 
You need a valid ID, BSN number on an original document from either the Tax Authorities or City (Hall) you are registered in, and a European bank account number (IBAN) in your name.
In The Netherlands, it is not allowed to charge money for job placement services. Therefore, our services are free.