Planning and Customer Service

  • Venlo
  • MBO 3/4
  • Salary indication €2,291-3,015
  • 40 Hours per week
  • Fulltime
  • #1AV0056861

About the job

Do you have a logistics administrative background? Do you want to work for a large, ambitious organization and contribute to their success? Are you available at short notice and do you fit the profile below? We are looking for a full-time Planning & Customer Service employee for our customer in Venlo, one of the largest logistics service providers in the world.

As a Planning & Customer Service employee at Geodis in Venlo, you work for various customer relationships. The Planning and Customer Service department is the first point of contact for customers with regard to providing advice, accepting and handling complaints and contributing ideas and offering solutions. You handle telephone conversations about bookings, complaints and all other matters. This with the aim of providing both the customer and the internal organization with the necessary information. This way you not only build a bond with your colleagues, but also with your customer(s). You are also responsible for order processing, scheduling the drivers, and correctly handling administrative work.

Job requirements

Are you a strong communicator, independent, solution-oriented, enthusiastic and can you work well in a team with your colleagues? Then you just might be the colleague we are looking for! do you also meet the following points?

  • You have an MBO+ work and thinking level;
  • You have some knowledge of forwarding, transport and logistics;
  • Oral and communication skills in the Dutch language. English and German language is an advantage, important for providing the correct information to customers and suppliers;
    Experience with commercial administrative work;
  • You are Customer-oriented in contact with customers and colleagues;
  • You can issue a Certificate of Good Conduct (at the start of work and every 5 years)
  • You have experience with office applications.

Characteristics that are further important to this position are persuasiveness in giving advice and gaining acceptance and problem-solving ability to solve customer problems.

About the company

Geodis is strong worldwide in logistics services and with more than 30,000 employees in 120 countries, the organization is one of the top eight logistics service providers in the world. The focus at this company is on continuous growth and improvement. On an international level, they are one of the market leaders when it comes to logistics processes. The customer is always central and they go the extra mile to improve their own performance and that of the customer. In this they are reliable, respect agreements that are made and show solidarity and loyalty, not only to our customers but also to partners and colleagues. Professionalism is central and this mindset is passed on to you during the induction process. After you have completed this process, you will be part of your own team as an independent employee at one of the locations in Venlo. Geodis Logistics in Venlo is easily accessible by public transport as well as by car!

What we offer

We offer you a challenging, very diverse position within an ambitious, growing, logistics organization!
It concerns a temporary employment contract via Start People with the satisfaction of both sides with a view to a permanent employment contract with the client.
Your salary is in line with the market, scale E (€2291 to €3015) of the CAO TLN Professional Goods Transport, based on your experience and education.
In addition, as an employee of Start People you also get access to your own online training platform. It contains many courses that you can use 24/7!

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Vestigings gegevens

Start People Venlo XL
Prinsessesingel   22  
5911 HT, Venlo

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Frequently asked questions

Yes, we are a member of ABU: the branch organization of the temporary employment sector. This organization guarantees that its members act according to the Dutch law. 
You are more than welcome at our office in Venlo, where our recruiters can talk to you in either Dutch, English, German and/or Polish.
If you work via Start People it is possible to, I some cases,  use one of our collective health insurance policies. However, if you want to stay in The Netherlands for a longer period of time, we advise you to arrange health insurance yourself.  
Some companies we work with only offer day shifts, but the most companies offer several shifts (morning-, day and night shifts). It is often not possible to work structurally in one specific shift.
Unfortunately, one of these three languages is required to find a job via Start People. It is important that you can communicate with our colleagues and your manager at work.
Yes, you can choose between a weekly or a 4-weekly payment of your salary.
If you want to work in The Netherlands, you should be able to arrage your own transportation. Also, traveling together with other people is not preferred due to the flexibility you need for several jobs. 
Unfortunately, Start People does not offer housing. If you wish to work for Start People, you need to arrange housing in the Netherlands or in the Dutch border area.

If you have the intention to stay in the Netherlands for more than four months, you must register in the personal records database of the city you live in. To do this, go to the town hall of the city where you are going to live. You will then receive a citizen service number (BSN). With this number, your employer can register you, for example, at the Tax Authorities/ Doctors, hospitals and pharmacies can also ask you for your BSN. For more information, visit the website of the City where you live or visit

If you intend to stay in the Netherlands for less than four months, registration in to the personal record database is not obligated. If you still want a citizen service number, you must register in the personal record database of the city you live in. 

We can help you make an appointment to get your BSN number, but you must go to the appointment yourself. 
You need a valid ID, BSN number on an original document from either the Tax Authorities or City (Hall) you are registered in, and a European bank account number (IBAN) in your name.
In The Netherlands, it is not allowed to charge money for job placement services. Therefore, our services are free.