Sales Support or Special Cargo

  • Rhoon
  • MBO 3/4
  • Salary indication €2,500-3,100
  • 40 Hours per week
  • Fulltime
  • #1AV0074037

About the job

Sales Support provides accurate and timely administrative support to Account Managers and Sales Managers for a portfolio of customers. In addition Sales Support acts as a liaison between the customer, sales and various cross-functional departments on operational issues.

Responsibilities:

1. Support

  • Provides administrative and sales support to the Account Manager and/or Sales Manager;
  • Follow-up on leads provided by Account Managers, Trade and HO;
  • Support on daily issues and questions;
  • Follow up on workflow and NVR list;
  • Manage and act on customer performance, such as missing shippers;
  • Assist with management of customer allocation;
  • Participation with weekly sales meetings.

2. Quotation management

  • Handle all quotation requests from account managers and customers;
  • Follow-up on quotations;
  • Accurate filing of quotations, including FMC filings;
  • Provide feedback to the Trade;
  • Present business cases to HO and Trade.

3. Market Identification

  • Identify customer potential;
  • Filing in Lisa CRM.

4. Value Added Services

  • Promotion of group services and non-maritime products such as e-Commerce, CMACGM+, Intermodal and CEVA cross selling.

5. Dispute management

  • Contribute to dispute resolution with pricers and back-offices;
  • Provide assistance on root cause analysis.

Job requirements

We are looking for someone who:

  • Is familiar with volume/revenue/contribution development;
  • Customer satisfaction and loyalty factor;
  • Filing and invoice accuracy (control dispute management);
  • Incremental revenue streams generated from value added services and cross-selling;
  • Specific targets, success factors and KPI’s to be defined in annual appraisals.

Education/experience:

  • Minimum education MBO (level 4);
  • Minimum relevant work experience less than 2 years.

License/Certification/Qualification:

  • Fluent in Dutch and English, French is a preference;
  • Knowledge of MS Office software, CRM software and relevant CMA-CGM systems;
  • Driver’s license.

Skills/Competencies:

  • Good communication skills (oral & written);
  • Customer focused and result driven;
  • Building relationships;
  • Team player;
  • Decision quality and problem solving skills;
  • Able to create presentations;
  • Sufficient CMA-CGM product knowledge;
  • Analytical skills;
  • Priority setting and time management;
  • The ability to multitask and quickly change your focus.

Other requirements:

  • Sales related tasks as required by management;
  • Adhere to company guidelines and procedures.

About the company

We are looking for someone who:

  • Is familiar with volume/revenue/contribution development;
  • Customer satisfaction and loyalty factor;
  • Incremental revenue streams generated from value added services and cross-selling;
  • Specific targets, success factors and KPI’s to be defined in annual appraisals;
  • Filing and invoice accuracy (control dispute management).

What we offer

Sales support:

  • A fixed term contract, salery between 2500-3100 based on your experience;
  • Opportunities for a contract for a longer period;
  • The perfect combination of working from home and office (Rhoon) (50/50);
  • An amazing job at the international organisation where appreciation is part of the corporate culture;
  • Fulltime from 32-40 hours week;
  • Temporary / Tijdelijk dienstverband met kans verleninging;
  • Region Rotterdam / Den Haag (Rhoon).

Find your job

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Vestigings gegevens

ASA Professionals Midden
Breestraat   51   -53
2311 CJ, Leiden

recruitment@asatalent.nl
0888379950

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Frequently asked questions

Yes, we are a member of ABU: the branch organization of the temporary employment sector. This organization guarantees that its members act according to the Dutch law. 
You are more than welcome at our office in Venlo, where our recruiters can talk to you in either Dutch, English, German and/or Polish.
If you work via Start People it is possible to, I some cases,  use one of our collective health insurance policies. However, if you want to stay in The Netherlands for a longer period of time, we advise you to arrange health insurance yourself.  
Some companies we work with only offer day shifts, but the most companies offer several shifts (morning-, day and night shifts). It is often not possible to work structurally in one specific shift.
Unfortunately, one of these three languages is required to find a job via Start People. It is important that you can communicate with our colleagues and your manager at work.
Yes, you can choose between a weekly or a 4-weekly payment of your salary.
If you want to work in The Netherlands, you should be able to arrage your own transportation. Also, traveling together with other people is not preferred due to the flexibility you need for several jobs. 
Unfortunately, Start People does not offer housing. If you wish to work for Start People, you need to arrange housing in the Netherlands or in the Dutch border area.

If you have the intention to stay in the Netherlands for more than four months, you must register in the personal records database of the city you live in. To do this, go to the town hall of the city where you are going to live. You will then receive a citizen service number (BSN). With this number, your employer can register you, for example, at the Tax Authorities/ Doctors, hospitals and pharmacies can also ask you for your BSN. For more information, visit the website of the City where you live or visit www.burgerservicenummer.nl.

If you intend to stay in the Netherlands for less than four months, registration in to the personal record database is not obligated. If you still want a citizen service number, you must register in the personal record database of the city you live in. 

We can help you make an appointment to get your BSN number, but you must go to the appointment yourself. 
You need a valid ID, BSN number on an original document from either the Tax Authorities or City (Hall) you are registered in, and a European bank account number (IBAN) in your name.
In The Netherlands, it is not allowed to charge money for job placement services. Therefore, our services are free.