About the position
As a customer care officer, you will contribute to delivering an outstanding customer experience in a fast-paced and international environment. Your role will focus on managing the entire order-to-cash process for your own portfolio of clients, ensuring smooth operations and effective communication with both customers and internal stakeholders. You’ll need to be detail-oriented, a strong communicator, and a team player who thrives in a dynamic setting where no two days are the same.
What You Will Do:
- Manage: the end-to-end order-to-cash process for your assigned client portfolio, ensuring accuracy and efficiency.
- Communicate: with customers and internal teams primarily via email, occasionally handling calls to address queries or resolve issues.
- Collaborate: closely with colleagues from sales, logistics, and planning to ensure seamless service delivery.
- Analyze: customer needs and operational challenges to provide proactive solutions and improve processes.
- Maintain: accurate records and data in systems like SAP and Salesforce to support smooth operations and reporting.
What we offer
At FrieslandCampina, we believe in empowering our employees by offering a supportive and dynamic work environment. Here’s what you can expect when you join our team:
- Monthly salary between €3,477 and €4,275.
- Temporary contract for maternity leave coverage.
- 36 hours per week, with a flexible schedule.
- 5% extra on top of your salary in the form of an end-of-year bonus
- Hybrid work setup: 2 mandatory office days, rest remote.
- Opportunities for personal development and education.
- Collaborative and friendly team culture with international exposure.
Job Requirements
We are looking for a proactive and detail-oriented Customer Care Officer with strong communication skills and a passion for delivering exceptional service.
- MBO/HBO degree or equivalent in a relevant field.
- Experience in B2B customer care or order management.
- Strong written and verbal communication skills in English.
- Proficient in Microsoft Office; SAP experience is a plus.
- Ability to work effectively as a team player, collaborating with colleagues and contributing to a positive and cooperative work environment
- Team player with problem-solving and multitasking abilities.
- Strong attention to detail with the ability to multitask and prioritize tasks effectively
- Problem-solving skills to address customer concerns and find appropriate resolutions
About the company
Located in Amersfoort, FrieslandCampina is more than just a dairy company. Every day, we bring value to our farmers, employees, communities, and customers across the globe. With over 22,000 employees, we are committed to creating a positive impact on the world through better nutrition. At FrieslandCampina, you are encouraged to take ownership of your career, make meaningful decisions, and contribute to a shared vision of sustainability and innovation. Our accessible location and inspiring work environment make it an ideal place to grow both personally and professionally.
The teamAs part of the Customer Care team within the Customer Supply Chain Professional & Trading department, you will join a group of passionate and driven colleagues from diverse backgrounds. Collaboration and curiosity define our team culture, where we strive to deliver exceptional service and embrace continuous improvement. With opportunities to learn from experienced professionals and contribute to impactful projects, you’ll find a supportive environment that values your growth and ideas.
