Wat ga je doen?
What will be your job?
You will be the application mgt. officer within the Customer Support Centre. The Customer Support tools manage e.g. call, email, chat routing/answering via customized workflows and business rules. Your colleagues will be customer support representatives. They will come to you with change requests, bugs and issues related to these tools. You will also work closely with the supervisor and customer support manager on software related projects and on maintaining the departments knowledge base (internal and online FAQ’s).
You will also join the team in answering German and/or English customer queries via email, chat and phone, social media, translating texts and writing FAQ’s. From customer support perspective, you have a crucial role in interacting with the product management team. After all, you are the ears of the company, and faults or improvements regarding the products will be something that you will address to the developers.
A unique opportunity to combine your application management skills with adding value to the customer experience!
Over het bedrijf
The Customer Support Centre is very much more than just a call center. The department, situated in Enschede, is part of the Marketing & Communications team and works very closely to the Product Management team. This cooperation gives the CSC department, and its team members, the opportunity to really make a difference for customers. It offers service to 14 countries in 6 different languages: English, German, French, Spanish, Italian, Dutch.
Wat bieden wij jou?
We offer you:
- Upgrading your C.V. with a job in a large, corporate, American based company;
- An international team; a mix of cultures and diverse backgrounds;
- Flexible working hours, depending on the workload;
- The opportunity to grow in your role a software specialist;
- A varied job with a lot of responsibilities;
- Salary in consultation.
For more information you may contact Start People Enschede +31534814600.