About the position
In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance.
Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include:
Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up. Your main responsibilities include:
- Managing the Order-to-Cash process
- Maintaining a helicopter view of the full supply chain
- Anticipating issues and proactively coordinating solutions with other teams
- Identifying and assessing customer needs to ensure high satisfaction
- Recording customer issues and performing root cause analysis
- Handling financial disputes and processing credit notes when required
- Ensuring accurate order processing, including month-end closing
- Updating and improving internal procedures
What we offer
- Monthly salary: €3.445 – €4.137 depending on experience
- 25 vacation days, 8.33% holiday allowance, and a 13th-month bonus
- A 32–40 hour contract for 8 months with the possibility of extension based on performance
- Initial period fully on-site for training, followed by hybrid working after a set onboarding period
- Autonomy in managing your own customer portfolio
- A meaningful role within a global company where your work has real impact
Job Requirements
- Customer Service and Order-to-Cash experience in a B2B logistics or supply chain operation setting
- Excellent command of English (minimum C1 level)
- Italian language skills are a strong advantage
- Availability January–August 2025, 32–40 hours per week
- Strong organizational skills and the ability to maintain overview
- Ability to work independently and take ownership
- Strong communication skills and professional behavior
About the company
International Flavors & Fragrances is a global leader with 24,000 employees worldwide and 750 based in Tilburg. IFF serves high-profile customers in Nutrition, Pharma and Scents, and is known for innovation, sustainability, and long-term stability.
The ingredients produced in Tilburg are used in products such as detergents, soaps, cosmetics and perfumes — enjoyed by millions of people around the world.
