About the position
As a medewerker KCC at Ochama, you will be the first point of contact for our customers, ensuring their questions and concerns are handled efficiently and professionally. Working in a dynamic and international environment, you’ll use your communication skills and problem-solving abilities to deliver a seamless customer experience. With a focus on customer satisfaction, you’ll play an active role in identifying opportunities to improve our processes and services.
What You Will Do:
- Answering: customer inquiries via phone, email, and other communication channels.
- Registering: customer interactions in our systems to ensure accurate and up-to-date records.
- Resolving: complaints within set timelines and providing appropriate follow-up to ensure customer satisfaction.
- Identifying: customer needs and proactively suggesting improvements to enhance the customer journey.
- Working: in line with established communication procedures and company guidelines to maintain consistency and quality.
What we offer
At Ochama, we are committed to supporting your professional and personal growth. Join a dynamic and innovative environment where your talents are valued, and you can make a meaningful impact.
- Gross monthly salary between €2800 and €3000.
- Temporary contract starting on 5 September 2025.
- Full-time role, 40 hours per week.
- Work in an international, collaborative team.
- Opportunities for personal development and growth.
- Modern workplace in the heart of Rotterdam.
Job Requirements
We are seeking a customer-focused professional with strong problem-solving skills and a passion for delivering exceptional service.
- MBO diploma in a relevant field; proficient in Office software.
- Fluent in German or French, plus Dutch and Englishh, speaking & writing.
- At least 2 years of customer service experience.
- Familiarity with CRM systems and customer service software.
- Resilient under pressure; skilled in multitasking effectively.
About the company
Located in the vibrant city of Rotterdam, Ochama is redefining the retail landscape by seamlessly blending technology and customer-centric innovation. With a strong foundation in efficiency and forward-thinking, our mission is to create a shopping experience that’s both modern and accessible.
At Ochama, you’ll join an international team that values collaboration, diversity, and personal growth. We foster a culture where ideas are welcomed, and employees are supported through training and development programs. Our accessible location and dynamic work environment make us a standout employer in the region.
Are you ready to contribute to reshaping the future of retail with us?
