About the position
As a customer services officer, you will contribute to delivering a smooth and efficient order management process in an international environment. Acting as the first point of contact for our customers, you’ll handle inquiries about orders, deliveries, and product availability with professionalism and care. This role requires strong communication skills in English and French, a proactive mindset, and the ability to collaborate effectively with internal teams like sales, logistics, and planning. Your attention to detail and problem-solving abilities will be key in maintaining customer satisfaction and improving processes.
What You Will Do:
- Process: accurately manage customer orders in SAP and ensure timely follow-up on deliveries.
- Communicate: proactively inform customers about changes, delays, or updates regarding their orders.
- Resolve: handle returns and complaints efficiently, ensuring customer concerns are addressed promptly.
- Collaborate: work closely with internal departments such as sales, logistics, and planning to align on customer needs.
- Improve: contribute to process enhancements within the order-to-cash chain to optimize efficiency and customer satisfaction.
What we offer
We believe in creating an environment where you can thrive both professionally and personally. Here's what you can look forward to when you join our team:
- Monthly salary between €3,376 and €3,786, based on experience.
- Temporary contract with potential for future opportunities.
- 36-hour workweek with flexible start times.
- Hybrid work setup: 2 days in Amersfoort, 3 days remote.
- Opportunities for personal and professional development.
- Travel expense reimbursement.
Job Requirements
We are looking for a proactive and detail-oriented Customer Services Officer who thrives in a dynamic, international environment and is passionate about delivering exceptional customer experiences.
- MBO/HBO education or equivalent experience in a relevant field.
- Proven experience in customer care/order management, preferably international.
- Fluent in English and French (near-native proficiency required).
- Strong multitasking, prioritization, and problem-solving skills.
- Familiarity with SAP, Salesforce, and MS Office is a plus.
- Resides within a reasonable commuting distance of Amersfoort.
About the company
Based in Amersfoort, we are a leading international dairy company driven by a meaningful mission: to provide better nutrition for the world. Owned by a cooperative of passionate dairy farmers, we are committed to sustainability, innovation, and collaboration, ensuring our values are at the heart of everything we do.
What sets us apart? Our open and inclusive culture fosters teamwork and continuous improvement. We empower employees with opportunities for personal growth, professional development, and the chance to make a real impact within a global organization that values ownership and responsibility.
Are you ready to contribute to a company where your ideas and dedication truly matter?
