About the position
As a customer care officer, you will contribute to ensuring a seamless order management process within an international and dynamic environment. You’ll be the first point of contact for customers, handling their inquiries about orders, deliveries, and product availability. This role requires a proactive mindset, strong communication skills in English and French, and the ability to collaborate effectively with internal teams like sales, logistics, and planning. Your attention to detail and problem-solving skills will help maintain customer satisfaction and drive continuous improvements in the order-to-cash process.
What You Will Do:
- Process: accurately manage customer orders in SAP and ensure timely follow-up on deliveries.
- Communicate: proactively inform customers about changes, delays, or updates regarding their orders.
- Resolve: handle returns and complaints efficiently, ensuring customer concerns are addressed promptly.
- Collaborate: work closely with internal departments such as sales, logistics, and planning to align on customer needs.
- Improve: contribute to process enhancements within the order-to-cash chain to optimize efficiency and customer satisfaction.
What we offer
Here we believe in empowering our employees by offering a supportive and growth-oriented environment. Here's what you can expect when you join our team:
- Monthly salary between €3,376 and €3,786, based on experience.
- Temporary contract with potential for future opportunities.
- 36-hour workweek with flexible start times.
- Hybrid work setup: 2 days in Amersfoort, 3 days remote.
- Opportunities for personal and professional development.
- Travel expense reimbursement
Job Requirements
We are seeking a proactive and detail-oriented Customer Services Officer with strong communication skills and a customer-focused mindset.
- MBO/HBO level education or equivalent experience in a relevant field.
- Proven experience in customer care/order management, preferably international.
- Fluent in English and French (near-native proficiency required).
- Strong multitasking, prioritization, and problem-solving abilities.
- Familiarity with SAP, Salesforce, and MS Office is a plus.
- Must live within a reasonable commuting distance of our Amersfoort office
About the company
Based in Amersfoort, we are a leading international dairy company driven by a meaningful mission: to provide better nutrition for the world. Owned by a cooperative of passionate dairy farmers, we are committed to sustainability, innovation, and collaboration, ensuring our values are at the heart of everything we do.
What sets us apart? Our open and inclusive culture fosters teamwork and continuous improvement. We empower employees with opportunities for personal growth, professional development, and the chance to make a real impact within a global organization that values ownership and responsibility.
Are you ready to contribute to a company where your ideas and dedication truly matter?
