Over de functie
In this role, you will manage your own customer portfolio and act as a key link between customers and several internal departments, including production, logistics, supply chain and finance.
Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up.
Your main responsibilities include:
Your contribution ensures smooth processes, satisfied clients, and accurate administrative follow-up.
Your main responsibilities include:
- Managing the Order-to-Cash process
- Maintaining a helicopter view of the full supply chain
- Anticipating issues and proactively coordinating solutions with other teams
- Identifying and assessing customer needs to ensure high satisfaction
- Recording customer issues and performing root cause analysis
- Handling financial disputes and processing credit notes when required
- Ensuring accurate order processing, including month-end closing
- Updating and improving internal procedures
Wat we je bieden
- Monthly salary: €3.445 – €4.137 depending on experience
- 25 vacation days, holiday allowance, and a 13th-month bonus
- Initial period fully on-site for training, followed by hybrid working after a set onboarding period
- Autonomy in managing your own customer portfolio
- A meaningful role within a global company where your work has real impact
Functie-eisen
We are looking for a proactive and organized professional with a strong background in customer service and supply chain operations, ready to take ownership and deliver excellence in a dynamic environment.
- Customer Service and Order-to-Cash experience in logistics/supply chain.
- Fluent in English (C1 level);
- Fluent in Italian (C1 level);
- Strong organizational skills and ability to maintain oversight.
- Independent, communicative, and professional in handling responsibilities.
Over het bedrijf
Are you someone who is always on top of things — organized, proactive, and quick to learn?IFF in Tilburg is looking for a Customer Service Representative who takes ownership, manages customer relationships professionally, and maintains oversight of the full Order-to-Cash process.
