Over de functie
In this role, you make sure French-speaking customers are helped quickly and kindly. You switch easily between phone, email, and chat and always find the right solution. With your language skills and service-oriented mindset, every customer leaves with a positive experience.
Your tasks:
Your tasks:
- Answer customer questions via phone, email, and chat
- Handle complaints and think along about solutions
- Accurately record all conversations and actions in the system
- Recognize customer needs and respond effectively
- Work with colleagues to keep improving the service
Wat we je bieden
When you join us, you can count on good conditions and growth opportunities. You’ll get:
- A salary starting at €17.04 per hour (about €3,000 per month full-time)
- A temporary contract with the prospect of a permanent position
- A workweek of 32 to 40 hours
- Access to training and plenty of room to grow professionally
- A friendly, informal atmosphere in an international team
Functie-eisen
We are looking for someone who enjoys customer contact and gets energy from helping people. You bring:
- Excellent command of French and good command of English (German is a plus)
- At least 1 year of customer service experience, preferably through multiple channels and in a high-volume environment
- At least an mbo-level education and computer skills
- Strong planning and multitasking abilities
- Willingness to work on location in central Rotterdam
Over het bedrijf
You will join a major international online retailer that serves customers with a wide range of products, from groceries to household goods. From the Rotterdam office, they support both the Dutch and international markets, focusing on reliability, convenience, and smart use of technology.
The workplace has an open and informal culture. You’ll work in a diverse and close-knit team where collaboration and enjoyment come first. New ideas are welcome, and there’s lots of room to develop yourself. No need for formal clothing: just come as you are, in comfortable attire.
